On this page, you will find clear and transparent information about all terms, policies, and conditions that govern the use of the training services offered by ANEC Institute.
Last updated: 26 November 2025
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ANEC Institute is a professional training institution that offers online courses focused on developing job-ready skills, with an emphasis on administrative, technology, and service-related areas.
Our goal is to make quality education more accessible by providing up-to-date content, practical learning materials, and digital certificates that can help support our students’ professional development.
Our courses are 100% online, with access through a personal username and password, allowing each student to study at the time that best fits their schedule.
By accessing our websites, making a purchase, or using any of our services, you confirm that you have read, understood, and accepted these Terms of Use. If you do not agree with any of these provisions, we recommend that you do not use our services.
For the purposes of this document:
The services provided by ANEC Institute are educational in nature. The use of the content and the results achieved may vary depending on each student’s effort, dedication, and personal context.
ANEC Institute shall not be liable for direct or indirect damages arising from the use or inability to use the website or services, including temporary interruptions, technical failures, or the unavailability of third-party service providers such as payment gateways or internet providers.
ANEC Institute may update these Terms of Use at any time. The current version will always be available on this page. Continued use of the services after updates are published constitutes acceptance of the new terms.
These Terms of Use are interpreted according to the laws in effect in the country where the service is offered to the user. In the event of a dispute, the parties will first seek an amicable resolution. If this is not possible, the matter may be submitted to the competent courts of the user’s or provider’s place of residence, as permitted by applicable consumer protection regulations.
This Privacy Policy explains how we collect, use, store, and protect the personal data of users who access the website and use ANEC Institute services.
We use personal data to:
Data processing is based on the user’s consent, the performance of the educational services agreement, and compliance with applicable legal obligations.
We may share personal data only with:
These third parties are required to handle data confidentially and adopt appropriate security measures.
Subject to applicable local law, the user may:
Data is retained for as long as necessary to provide the service, comply with legal obligations, and issue certificates, respecting the deadlines established by applicable regulations.
For any question or request related to data protection, the user may contact: support@anecinstitute.com.
Courses offered by ANEC Institute are digital products with online access. Once the purchase is confirmed, access to the content is granted quickly and may be permanent or available for a limited period, depending on the course purchased.
The user may request a refund within the first 7 calendar days after purchase.
If approved, the refund will be issued using the same payment method used for the purchase, whenever technically possible. The time required for the amount to appear in the user’s account may vary depending on the bank or card issuer.
Refunds will not be issued for requests submitted after the 7-calendar-day period from the date of purchase, except when expressly required by consumer protection laws applicable in the user’s country.
For questions about courses, payments, certificates, policies, or any other matter related to ANEC Institute services, you may contact us through the following official channel: